Network disruption

26th July at 10am
The Network will be going offline for a few updates this is planned for 4 Hours but delays can happen. (All Services down)

6th August
There will be no ICT Support services on the 6th August

9th August
There could be down time as contractor will be updating our network Hardware (Switches) configuration.

16th and 17th August
Network Offline for Server Hardware configuration (All Services down)

Half term jobs for the ICT Support team

New Dell server and desktops have been delayed - probably not ready for half term install.

David to meet with Chase Morran to discuss Equitrac software.

David continuing to investigate Ericom versus RDP options for Hp Thin-client pc's.

David to redeploy HP's to admin staff to free up Businessland desktops for Room 18.

Blake continuing to investigate printer deployments based upon excessive usage, etc.

David to update Serco Facility / ePortal during the half term.

Heather to prepare Fronter VLE.

ICT Support Ticket System

Users are promoted to log ICT support calls on our online ticket system.

You can access this through our homepage under ICT Support Ticket link.

Once you have logged a ticket, you will be sent an automatic reply giving you a unique code which you can use to keep track of your support ticket(s).

The automatic reply will also inform you which technician is supporting you.

ICT Survey

Staff and Students are invited by email to comment on five key area's.

Provision - Have you got access to ICT?
Reliability - Is it available when you need it?
Efficiency - Is it quick and easy to use?
Suitability - Is it appropriate for your needs?
Support - Do you get the support you need?

Survey's must be emailed back to me by the 28th March 2010.

Ranger Outpost is back!

I suggest that you uninstall any previous versions in order to get a clean and successful install. You can do this by going to Control Panel, Add or Remove Programs, selecting Ranger Outpost and choosing to uninstall the application.

Systems update

We have experienced some delays due to a reliance on third party support not being as quick and efficient as we would have liked....

The majority of the systems and services are now available to you, i.e. Email, Serco, Ericom, etc. however, Ranger Outpost still needs some work. A new installation file will be made available at www.futurescommunitycollege.net/resources when it is ready.

Also, although your My Documents are accessible via Ericom, the Staff Shared folder is not yet available.

Desktops in class rooms and offices around the college are being updated with the latest image in order to access the new servers and services.

Teacher laptops will be configured upon their return to college.

Internet downtime

As mentioned via email before the end of term, the Local Authority has taken down the Internet connection to the schools and colleges as part of their planned upgrade to the network.

Consequently, staff and students will be unable to acces their normal resources, i.e. Email, Serco, Ericom, etc. as these all rely on this Internet connection.

Also, from Monday, 3rd August the college servers will be unavailable whilst the computers are connected to the newer systems. This will affect the same services as mentioned above as well as anyone who may be onsite at the college.

Normal (and speedier) service should be resumed later in the week. So please watch this space for any news.