Securus

Securus monitors our ICT network for inappropriate language and alerts the Ict Support department if our pupils use:
• Bullying or threatening behaviour
• Inappropriate Internet sites
• Computers for unacceptable personal use during lessons

It also notifies us of potentially harmful situations, such as:
• Signs of depression or suicide
• Predator grooming
• Sexual, racial or religious harassment
• Drugs, pornography or gambling

Excellence in e-safety
Safer than using blocking software alone, Securus covers all of our computer applications.
• Protect our students properly
• Change unacceptable behaviour and enforce school policies
• Teach pupils to stay safe, both online and offline

For more information, please visit www.securus-software.com

Half term 25th Mon - 19th Fri October 2010

Ict Support will be open as usual for the October Half term break.

Please email ict support requests to
ictsupport@futurescommunitycollege.net

We hope you all have a really lovely break.

Network disruption

26th July at 10am
The Network will be going offline for a few updates this is planned for 4 Hours but delays can happen. (All Services down)

6th August
There will be no ICT Support services on the 6th August

9th August
There could be down time as contractor will be updating our network Hardware (Switches) configuration.

16th and 17th August
Network Offline for Server Hardware configuration (All Services down)

Half term jobs for the ICT Support team

New Dell server and desktops have been delayed - probably not ready for half term install.

David to meet with Chase Morran to discuss Equitrac software.

David continuing to investigate Ericom versus RDP options for Hp Thin-client pc's.

David to redeploy HP's to admin staff to free up Businessland desktops for Room 18.

Blake continuing to investigate printer deployments based upon excessive usage, etc.

David to update Serco Facility / ePortal during the half term.

Heather to prepare Fronter VLE.

ICT Support Ticket System

Users are promoted to log ICT support calls on our online ticket system.

You can access this through our homepage under ICT Support Ticket link.

Once you have logged a ticket, you will be sent an automatic reply giving you a unique code which you can use to keep track of your support ticket(s).

The automatic reply will also inform you which technician is supporting you.

ICT Survey

Staff and Students are invited by email to comment on five key area's.

Provision - Have you got access to ICT?
Reliability - Is it available when you need it?
Efficiency - Is it quick and easy to use?
Suitability - Is it appropriate for your needs?
Support - Do you get the support you need?

Survey's must be emailed back to me by the 28th March 2010.

Ranger Outpost is back!

I suggest that you uninstall any previous versions in order to get a clean and successful install. You can do this by going to Control Panel, Add or Remove Programs, selecting Ranger Outpost and choosing to uninstall the application.