Half term jobs for the ICT Support team

New Dell server and desktops have been delayed - probably not ready for half term install.

David to meet with Chase Morran to discuss Equitrac software.

David continuing to investigate Ericom versus RDP options for Hp Thin-client pc's.

David to redeploy HP's to admin staff to free up Businessland desktops for Room 18.

Blake continuing to investigate printer deployments based upon excessive usage, etc.

David to update Serco Facility / ePortal during the half term.

Heather to prepare Fronter VLE.

ICT Support Ticket System

Users are promoted to log ICT support calls on our online ticket system.

You can access this through our homepage under ICT Support Ticket link.

Once you have logged a ticket, you will be sent an automatic reply giving you a unique code which you can use to keep track of your support ticket(s).

The automatic reply will also inform you which technician is supporting you.